| Regards.Mr and Mrs Chia Juan Meng My family is very glad to have engaged Brian as our AIA agent. He is very dedicated and often goes the extra mile to help us understand our policies and never fails to explain them to us when we forget.
I had a bad fall last year and needed to claim my medical bills. Because I paid by medisave, the claim was more complex. Brian even volunteered to meet me at a nearby McDonald's outlet to help me submit the claim.
My hubby was recently recommended to do endoscopy and colonoscopy by a specialist. He is not covered by his personal insurance by Brian but he was covered under his company, On Engineers Pte Ltd by AIA.
Despite this, Brian took it upon himself to guide him through the claim process. He came to our place twice to assist him when he could have just directed him to his company staff or other AIA staff in charge of his company insurance.
Within a short time, his claim was approved.
Brian also highlighted to us the need for making living wills and CPF nominations.
He provided valuable information on such issues. We appreciate his concern.
If anyone should ask us to recommend an insurance agent, it will definitely be Brian
Thank you Brian . |